Refund & Cancellation Policy

Effective Date: 01/06/2026

At Gaiz Enterprises, customer satisfaction is important to us. This Refund & Cancellation Policy explains the conditions under which orders may be cancelled and refunds may be issued.

Order Cancellation

Cancellation by Customer

1. Orders may be cancelled before they are processed, packed, or shipped.
2. Cancellation requests must be submitted through email or customer support as soon as possible.
3. Once an order has been shipped, it cannot be cancelled.

Cancellation by Gaiz Enterprises

Gaiz Enterprises reserves the right to cancel any order due to:

1. Product unavailability
2. Incorrect pricing or product information
3. Payment issues
4. Suspected fraud or unauthorized transactions
5. Legal or regulatory restrictions
6. Force majeure events beyond our control
7. If an order is cancelled by us after payment has been received, the customer will receive a full refund.

Refund Policy

Refunds may be considered under the following circumstances:

1. The product received is damaged during transit.
2. The wrong product was delivered.
3. The product is significantly different from the confirmed order.
4. The order cannot be fulfilled by Gaiz Enterprises.

To request a refund, customers must contact us within 7 days of receiving the shipment and provide:

1. Order number
2. Description of the issue
3. Clear photographs of the product and packaging (if applicable)

Non-Refundable Situations

Refunds will not be provided for:

1. Change of mind after shipment.
2. Delays caused by customs clearance or shipping carriers.
3. Incorrect shipping information provided by the customer.
4. Products damaged due to improper handling after delivery.
5. Products that have been used, altered, or resold by the customer.

Refund Processing

1. Approved refunds will be processed within 7–14 business days.
2. Refunds will be issued through the original payment method whenever possible.
3. Processing times may vary depending on banks, payment providers, and financial institutions.

Return of Goods

Where a return is approved:

1. Customers may be required to return the product in its original condition and packaging.
2. Return shipping costs may be the responsibility of the customer unless the return is due to an error by Gaiz Enterprises.
3. Returned products must not be used, damaged, or modified.

International Orders

For international shipments:

1. Customs duties, import taxes, and local fees are generally non-refundable.
2. Refund eligibility may depend on the condition of goods upon arrival and applicable shipping documentation.

Contact Us

For cancellation, return, or refund requests, please contact us

Gaiz Enterprises reserves the right to review each refund or cancellation request individually and make the final decision in accordance with this policy.